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Product Support Manager (or Service Manager) Northern CA H&A Recruiter

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Position Details & Responsibilities

Herk & Associates has been retained by a Heavy Equipment Dealer to fill a Service Manager or Product Support Manager role in Northern CA. 

The Product Support Manager will be responsible for managing the day to day service and parts operations for the dealership to maximize return on investment through; optimizing service and parts department processes to ensure internal and external customer satisfaction, growing profitable parts & labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel.

The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Qualifications

  • Minimum 3 years’ experience in Service Department operations.
  • Must have 2 years` experience in Heavy Construction Equipment and strong service/mechanical experience to be considered.
  • Prior experience within a dealership organization is highly desired.
  • Parts operations experience is ideal but willing to train.
  • Must be a leader and motivator.
  • Good time management skills.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Excellent written and oral communication skills
  • Good understanding of financial principles relative to service and parts department operations.

For additional details, please contact Rich Hightower at Herk & Associates:

Phone: 480-348-0886 x20
Email: richh@herkandassociates.com

EEO




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