Log In

Field Service Manager (Southern California) Direct Hire

Hawthorne Machinery Co.

Hawthorne Machinery Co. Logo

Position Details & Responsibilities

POSITION SUMMARY:  The Field Service Manager will be responsible for the departments operational efficiency, profitability, and overall safety by utilizing all resources made available. The Field Service Manager will provide our customers with exceptional customer service by partnering with them to ensure trust and productivity.



  1. Oversee and direct all activities necessary to maintain a profitable and well-regarded Field Service operation.
  2. Interface with customers.
  3. Oversee the technicians effectively by administrating performance reviews and disciplinary action when necessary, including the scheduling of training.
  4. Schedule Field Service Technicians, while being the liaison between technicians and customers.
  5. Maintain timely and professional communication with Customers
  6. Interface with the General Service Manager for preparing budgets, forecasting and promotional activities.
  7. Will be sensitive to the needs the Sales Department and Rental Division.
  8. Manage WIP for Field Service and Contracts.



  1. Must have two (2) years general office experience.
  2. Must have five (5) years heavy equipment experience
  3. PC skills required.
  4. Must have a valid California Class C Drivers License.
  5. Must have above average communication skills.
  6. Must have excellent customer service skills & a great multi-tasker.


TESTING REQUIREMENTS:  Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.



  1. Walking and moving about on foot often through uneven terrain.
  2. Handling: Picks up items, helps or works with hands.
  3. Lifting: Raises or lowers miscellaneous equipment parts.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Standing: Remains in standing position.  If required to perform various functions of the job.
  7. Climbing: In and out of equipment.
  8. Vision: Read work tickets and parts books.
  9. Talking: Communications by radio, phone, and in person.
  10. Sitting: Sits in equipment and in vehicles.



  1. Noise:   Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
  3. Exposure: Foul odors, fumes and harsh substances.


ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status.

Hawthorne Cat® Participates in E-Verify.

Other Jobs to Consider Based on this job.

Job Title Company Location(s) Job Type
Product Support Manager (or Service Manager) Northern CA Contact H&A for Details West,Northwest,Northwest,Southwest,West,Southwest H&A Recruiter
Shop Manager (California) Contact H&A for Details West H&A Recruiter
Service Manager Westrax Machinery Corona CA Direct Hire
Field Service Manager (Kansas) Contact H&A for Details Heartland H&A Recruiter
General Manager (California) Contact H&A for Details West H&A Recruiter
Service Manager Scott Equipment LaVergne TN, TN Direct Hire
Generator Techninician Modern Group Ltd Edison NJ,Philadelphia PA, NJ, PA Direct Hire
Product Support/Service Manager Opportunity in PA Contact H&A for Details Northeast H&A Recruiter
Road Machinery Segment Manager (Charlotte, NC) Ascendum Machinery Charlotte NC, NC Direct Hire
Road Technician **$2,000.00 Sign-On Bonus** Tri-Lift, Inc. Worcester MA, Framingham MA, MA Direct Hire

Not what you're looking for?