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OEM Regional Field Service Rep H&A Recruiter

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Position Details & Responsibilities

Herk & Associates has been retained by a heavy equipment Manufacturer to fill a Regional Field Service Rep role within their organization. This position will be responsible for traveling to their dealer and customer sites for support and training of equipment. Someone who is very hands on, knowledgeable in fixing heavy equipment, and customer focused would be ideal in this role.

Note: this position comes with extensive travel of 4-5 days per week

Must be located within territory

 

Responsibilities

  • Manage a dense market of regional dealers in order to ensure that all work and responsibilities each of his dealers is followed through properly within designated areas.
  • Responsible for visiting each dealer every other month or within a timely basis and making sure that at technical matters are attended to during visits and will follow up on any unresolved field complaints in a professional formal meeting at either dealer or customer’s jobsite with supporting dealer personnel accompanying this meeting.
  • Training of dealer network personnel if needed to ensure all support personnel have sufficient training and knowledge to support the product successfully.
  • Ability to comprehend technical drawings such as Engineering Cad drawings, Hydraulic and electrical schematics and other types of technical materials.
  • Mechanical and electrical aptitude required.

Qualifications

  • - Associate Degree or 1-2 years of vocational technical training preferred.
  • - Experience working with Excavators required
  • - 5-8 years of heavy equipment field service experience
  • - Excellent trouble shooting skills.
  • - Ability to read schematics.
  • - Good customer relations skills including telephone support skills.
  • - Working knowledge of mechanical, hydraulic, and electrical systems.
  • - Ability to travel over 50% of the time

 

For more information, please contact Jessica Rowe at Herk & Associates.

Phone: 480.348.0886 Ext 18
Email: jrowe@herkandassociates.com

 

EEO




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