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Product Support Manager (Troy, OH) Direct Hire

Ohio CAT

Position Details & Responsibilities

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Projects long and short-range forecast, objectives and action plans related to the parts and service departments along with departmental general accounting functions. Selects and develops the necessary personnel to maintain a functional supervisory and service department in line with overall company policies and forecasts. Assists in the development and supervise the execution of Two-year annual training program for parts personnel, shop and field servicemen. Develops and controls the parts and service budget in line with forecasts, objectives and overall company policies. Administers and maintains adequate, neat and safe offices, shop areas, yards, vehicles, tools and other facilities. Develops and maintains adequate systems and procedures to provide a measure of the efficiency of the service departments. Continuous review of the parts and service department’s strategy, capital investments and budgets to Maintains Exceptional Customer service standards with recommendations presented to the General Product Support Manager. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, management reports, purchase order routines, time cards, expenses, overtime and PIP/PSP programs. Assist in the development of rebuild practices, parts reusability practices, supervisory total programs, sales promotion programs and general repair level guidelines.

COMPETENCIES LIST AND DESCRIBE:                                         

Communication: Listening to others, processing information and communicates effectively. Personal Development: Displays commitment and seeks improvement. Leadership: Instills trust, provides direction and delegates responsibilities. Adaptability: Adjusts to circumstances, Resources: Identifies, organizes, plans, and allocates resources, Interpersonal: Works with others, Information: Acquires and evaluates information, Systems: Understands complex interrelationships, Technology: Works with a variety of technologies, Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reasons, Personal Qualities: Responsibility, self-esteem, sociability, self-management, integrity, and honesty.


BA/BS preferably in Business Management with six years similar experience with at least two years of management/supervisory experience. Two-year technical school graduate with approximately 8 years similar experience with at least three years of management/supervisory experience; High school graduate with approximately 10 years related experience with at least four years management/supervisory experience.

Must have solid branch operations background with strong retail sales, rental, service, and parts management experience. 

Five years’ experience in branch management.

Experience in the construction equipment industry. Must be people-oriented and sales driven. Customer, territory, budget,

cost control, and employee management skills.

Ability to handle multiple tasks and has a teamwork ethic along with knowledge of construction equipment. 



  • Health/dental/vision insurance, vacation, employee discount program, other benefits available
  • Paid Holidays
  • Paid Vacation and Personal Days
  • Medical/Dental/Vision Insurance
  • 401k Plan
  • Long and Short -Term Disability
  • Life Insurance
  • Flexible Benefit Plan
  • Service Awards
  • Wellness Program with free flu shots and health screenings
  • Discount Programs
  • Credit Union

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

I Build America - Ohio

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