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Customer Service Representative - Parts and Service Direct Hire

Bobcat of Richmond

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Position Details & Responsibilities

This position is charged with the responsibility of aggressively marketing the dealerships total parts and service capabilities. Develop sales leads, market our rental dept., additionally develop, initiate and coordinate follow-up programs for all major customer purchases. Maintain profiles of all customers and potential customers for assigned territories.

* Serve as the lead point of contact for all customer account management matters. Capitalize on developing Customers For Life.

* Improve efficiencies within the framework of the customer`s relationship with the company. Build and maintain customer relationships.

* Maximize aftermarket business with accounts.

* Serve as the business relationship manager and develop new business with existing clients and/or identify areas of opportunity to create business with non-existing customers.

* Ensure the timely and successful delivery of our products and services according to customer needs and objectives.

* Maintain parts cabinets and criteria for additional cabinets.

* Use Badger and call sheets to track customer interactions.

* Properly follow company and OSHA safety procedures.


Work is regularly performed in outside weather conditions. Candidate should be able to lift up to 75 pounds.

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