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Field Service Tech Direct Hire

Falcon Asphalt Repair Equipment

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Position Details & Responsibilities

Falcon Asphalt the leader Manufacturer in Aspahlt Repair is seeking a Qualified Field Service Technician to conduct the following work:

Conduct repair work & provide field service technical assistance to our nationwide customer base (end-users & independent dealers).

 The specific functions are outlined here, but are not limited to:

  • Diagnose problems and give recommendations for repairs both remotely and in person.
  • Inspect parts and components.
  • Create & manage work orders in a timely manner to meet deadlines.
  • Evaluate hydraulic and electrical systems using schematics and diagnostic equipment.
  • Work collaboratively with Management Team to provide appropriate technical solutions,
  • Perform product and service training to customers.
  • Identify and set up service providers as required in assigned territory.
  • Manage and train service providers in all required areas as required by the service agreement.

Qualifications

SPECIFIC SKILLS:

-  Ability to conduct training sessions in a class room and hands-on environment

-  Strong mechanical aptitude.

-  Strong PC skills (MS Office).

-  Excellent trouble shooting skills.

-  Ability to read schematics.

-  Good customer relations skills including telephone support skills.

-  Self-motivated and organized.

-  Ability to work independently.

-  Ability to meet deadlines.

-  Strong attention to detail.

-  Understand system integration and performance analysis.

-  Paving equipment experience would be plus

EDUCATION:          

Associate Degree or 1-2 years of vocational technical training preferred.

Specialized skill training/certification may be required.

EXPERIENCE:

Generally, 5-8 years of successful experience in the field service environment and successful demonstration of key responsibilities and knowledge as presented above.

Successfully demonstrates advanced knowledge of a technical or specialty area.




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