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Carolina CAT - Parts Supervisor Direct Hire

Carolina CAT

Position Details & Responsibilities

Summary
The Parts Supervisor is responsible for the performance of the local branch parts department - including operations, revenues, expenses, profitability, assets, budgeting and financial management. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provides input on staffing for local parts operations inclusive of assigning job responsibilities, productivity, quality and the overall work environment.
  • Ensures a “team atmosphere” while maintaining a high degree of employee satisfaction and productivity while holding them accountable for their actions.
  • Meets set objectives across the department that is aligned with our Corporate Mission and Value Statement.
  • Works with Manager and Human Resources to ensure and monitor the Parts departments’ compliance with all safety and contamination control guidelines.
  • Performs mid-year and annual Performance Development Plans with all branch parts personnel.
  • Works with Manager for point of sale merchandising opportunities in our Retail lobby.
  • Works seamless with the Service Departments to provide the best Product Support available to our customers.  Effectively support and communicate with parts and service department associates.
  • Responsible for Parts logistics: transportation, vehicle maintenance, routes and various other associated duties including parts drops.
  • Ability to correct problems as they arise consulting with co-workers or supervisor when necessary.
  • Daily review of supplies necessary for operations and exercise proper ordering procedures
  • Extensive understanding of DBS, SIS, ANTARES, SAP and other provided applications to expedite quality customer service.
  • Review and validate parts are in usable and returnable condition for returns.
  • Accurate and timely delivery of all parts ordered by internal and external customers.
  • Perform general housekeeping duties as assigned.

Qualifications

Education and/or Experience

  • Five years Parts experience - effectively performing required tasks in the Parts department including: inventory control / asset management.
  • Uncompromising integrity, moral values, ethics, honest, truthful and straightforward.
  • Strong management skills, including motivating, change management, conflict resolution, performance enhancement, organizational, coordinating and project management skills. 
  • Proven experience and ability in the areas of parts distribution, human relations, training, and CUSTOMER SATISFACTION.
  • Has the ability to think outside current circumstances, develop new and effective solutions and also recognizes unique opportunities.
  • Able to generate ideas, brainstorm, and conceive multiple solutions.
  • Excellent planning ability which ties corporate vision to all decisions.
  • Maintains a current knowledge and appreciation of all parts functions while effectively delegating responsibility to others.
  • Intermediate level PC skills, especially with MS Excel, SAP and Word preferred

Job Location:
Greensboro, NC 




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