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To effectively supervise, monitor and direct the day to day operation of the mobile service fleet to ensure proper service coverage for Select Equipment. Monitor travel management of the service fleet. Interact with customers and potential customers on the phone as needed. Advise the General Service Manager of any improper conduct or activity from the mobile service fleet. Process and invoice all service department paperwork in a timely manner. This position reports the General Service Manager.
60-65% - Receive service calls/requests from customers and potential customers. Maintain a maximum 4 hour response time for service calls. Direct and supervise the mobile service fleet through the use of a 2 way radio, in person and track movement with the GPS system. Also track the mobile service fleet with the Van Tracking Sheet. Schedule and dispatch Planned Maintenance (PM’s) to the technicians, process and invoice paperwork, including timecards, work orders and planned maintenance inspections.
10-15% - Maintain the Work in Process (WIP) report on a bi- weekly or as necessary to maintain a consistent paperwork flow in the service department. Report any technicians that are not able to manage their WIP reports to the General Service Manager.
10-15% - Update PM’s in the computer system. Assist General Service Manager in developing quotes for second segmented work as needed. Report technicians that are not able to develop second segmented work on their own to the General Service Manager
5-10% - Assist the Service Department Personnel as needed, assist in the implementation/support of service programs developed by company management. Perform other tasks that are assigned by the General Service Manager. Report any unusual technician activity/behavior to the General Service Manager
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