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**North America Applicants Only**
JOB DESCRIPTION SUMMARY:
Managing the day to day Field Service Department Operations, service office functions, interfaces with customers, parts department employees and entire service staff. Communicates company Vision, Mission, Basics and Philosophy to all employees. Selects and develops the necessary manpower to maintain a functional field service staff in line with overall company policies and forecasts. Assists in the development and supervise the execution of annual training program for field technicians. Administers and maintains adequate, neat and safe offices, shop areas, yards, vehicles and tools. Provides input to the Branch Product Support Manager the need for changes to the service department’s philosophy, strategy, capital investments and budgets. Must maintain exceptional customer service standards. Establish and assist directing workflow. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, management reports, purchase order routines, time cards, expenses, overtime and PIP/PSP programs. Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs and general repair level guidelines.
First And Second Shift Position
COMPETENCIES LIST AND DESCRIBE:
Individual must be highly motivated, with excellent Leadership skills, superior communication and customer interaction skills along with good organizational skills. Must have advanced computer skills with the understanding of CAT information retrievals systems.
-High School Diploma. Prior industry knowledge of the products along with a technical background of the products sold and serviced. Supervisory experience is required.
-Ability to handle multiple tasks and have a
-Individual must be highly motivated, with excellent Leadership skills, superior communication, and customer interaction skills along with good organizational skills. Must have advanced computer skills with the understanding of CAT information retrievals systems.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor
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