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Service Manager-Hickory NC Direct Hire

TranSource Truck & Trailer

Position Details & Responsibilities

Growing commercial truck dealership is looking for qualified applicants to join our team. We are committed to exceptional service to our customers and seek employees with strong skills and work ethic.

Duties may include but are not limited to:

• Financial performance of service operations. Maintaining department profitability while controlling operating expenses and maintaining customer satisfaction.
• Insuring employees comply with company policies and procedures.
• Compliance with all government regulations.
• Maintaining safe working environment.
• Achieving target sales objectives and promoting sales growth
• Submitting all required paper work on timely basis and meeting management deadlines.
• Responding to internal inquiries in a timely manner
• Resolve difficult customer issues expeditiously
• Directing day to day activity for department associates.
• Heavy interaction with multiple departments required (Parts, Rental/Leasing, Sales.)

 

Qualifications

Qualifications

• High School Diploma or GED.
• Minimum two years of experience as Shop Foreman and three years as a technician and/or equivalent experience in a related industry.
• Possess strong managerial and organizational skills.
• Excellent communication skills both written and oral.
• Must be committed to 100% customer satisfaction.
• Must have enthusiasm for training and motivating department associates and be involved in their career development.
• Strong work ethic and drive to achieve goals
• Must be able to manage customer expectations, lead employees and be flexible with both while meeting objectives.
• Computer literate, Windows, Word, Excel, Power Point.




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