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Product Support Manager Direct Hire

Flint Equipment Company

Position Details & Responsibilities

Position Specifics:

Department:        Product Support

Reports to:          General Manager

Supervises:          General Parts Manager, Parts and Service Customer Service Representative (CSR), Service Manager


Leads the organization’s product support business efforts in alignment with the organization’s financial and operational objectives to maximize profitability.  Attracts, retains, and effectively engages department personnel.

Essential Functions:

  • Develops and implements the Product Support Strategic Business Plan for the organization
  • Develops, communicates, enforces, and monitors effective Parts and Service processes to ensure internal and external customer satisfaction
  • Creates and monitors annual Parts and Service Department goals and budget in alignment with the organization’s financial and operational objectives
  • Develops and executes Parts and Service Department marketing plan and monitors to ensure achievement of established goals
  • Manages the organization’s Customer Satisfaction Program
  • Develops and implements the Parts and Service Department employee compensation plans
  • Manages recruiting, staffing and employee development and career path activities for employees reporting to this position
  • Understands and ensures adherence to corporate and customer data policies


Experience, Education, Skills and Knowledge

  • 1+ years experience managing Service or Parts Department operations
  • 3+ years experience working in Service and Parts Department operations
  • Proficiency in using standard computer applications such as Microsoft Office, internet functions, Deere systems and dealer business systems
  • Thorough knowledge of John Deere, competitive and allied products
  • Ability to write and speak effectively to individuals and groups
  • Demonstrated leadership, organizational, management, interpersonal, analytical and communication skills
  • Ability to analyze and interpret internal reports
  • Excellent understanding of financial principles relative to Parts and Service Department operations
  • Associates degree or equivalent experience required; bachelor’s degree preferred


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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