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NEW Product Support Manager-Engineer -Ohio H&A Recruiter

Contact H&A for Details

Position Details & Responsibilities

Herk and Associates has been retained by a leading Manufacturer in Ohio to help them identify a new Product Support Manager.

We are looking for an experienced Product Support Manager to be responsible for serving as an interface between customers, sales team and the Customer Service Department.  

The Product Support Manager will also be responsible for performing: troubleshooting, diagnosing, analyzing and on occasion design/redesign of new or existing products.

The core duties and responsibilities include:  

  • Researches and analyzes data such as customer equipment needs, specifications, and manuals to determine feasibility of design or application.
  • Provides technical support to our customers, sales reps, shop floor and customer service department. 
  • Resolves customer complaints by taking prompt and appropriate action to maintain excellent customer relations, by being fair, honest, courteous and appreciative for our customers business.

This is a Salaried position with excellent Benefits and possible relocation assistance.

Qualifications

Our client is looking for at least 5 years of Experience.

A degree in Mechanical Engineering or Mechanical Engineering Technology is preferred but not required.        

  • Must have strong knowledge of construction equipment including skid-loaders, backhoes and excavators and their attachments
  • Must familiar with mobile hydraulic circuits, components and troubleshooting. 
  • Ability to direct and work with other team members
  • Must be organized
  • Must have high attention to detail
  • Able to multi-task quickly
  • Ability to assess field installation issues and recommend corrective actions
  • Must be able to successfully communicate and create confidence with customer base
  • Must be able to process Warranty consideration quickly and effectively

 

If this looks like an opportunity you could be interested in please contact Joel Entrikin at Herk & Associates

for additional information and a Confidential Conversation.

Thank you

 


Email: joel@herkandassociates.com

EEO




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