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Service Writer/Advisor Direct Hire

Ditch Witch of Florida

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Position Details & Responsibilities

Our growing Service Department at Ditch Witch of Florida has an immediate employment opportunity available for Service Advisor / Writer.  Work week is Monday through Friday, 8:00 am - 5:00 pm.

Job duties include but are not limited to:
• Greeting customers, scheduling service appointments and receiving equipment information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or testing equipment to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the equipment during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Qualifications

Qualified candidates must have outstanding communication skills and a proven track record of teamwork and excellent customer service skills.




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