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Account Mining Manager/Underground Service Engineer Direct Hire

Wagner Equipment co.

Wagner Equipment co. Logo

Position Details & Responsibilities

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Mining Account Manager/Underground Service Engineer in Carlsbad, New Mexico.

Position Summary:

  • Primary contact for Intrepid underground mine.
  • Will be responsible for monitoring and addressing issues and opportunities at Intrepid.
  • Identify and implement solutions to help improve product availability and reduce operating cost.
  • Work with mine personnel to improve maintenance practices at Intrepid.
  • Work with Wagner parts and service departments to provide a high level of service to Intrepid.
  • Work with Intrepid to develop rebuild program for equipment at the mine.
  • Identify service and parts opportunities for Wagner at Intrepid.



  • Primary contact between Wagner and Intrepid.
  • Manage inventory levels to insure service needs of Intrepid are met.
  • Coordinate regular intercompany communications.
  • Communicate issues that arise to Wagner management.


  • Insure that Wagner's safety and work policies are adhered to.
  • Manage one site service technicians schedule and duties.
  • Manage consignment and company inventories to achieve agreed availability targets.


  • Identify possible sale opportunities and work with territory sales reps to capture sales and rental opportunities.


  • Evaluate needs for additional service work and work with Intrepid and Wagner's service groups to capture these opportunities.


  • Supervise onsite service technicians at site for specific projects.


Minimum Education Required:  

  • College degree preferred 

Minimum Experience Required:

  • Administrative/Clerical Experience - Advanced level
  • Customer Service Experience - Intermediate level
  • Sales Experience - Intermediate level
  • Supervisory/Management Experience - Intermediate level
  • Technical/Mechanical Experience - Advanced level

Certificates, Licenses and Registrations Required:

  •  MSHA underground certification. MSHA electrical certification.
  • MSHA – Mine Safety and Health Administration

Required Skills and Competencies:

  • Data Entry                                                             
  • Organizational Skills             
  • Telephone Skills
  • Communication Skills
  • Safety Knowledge
  • Math Skills
  • Reading / Writing Skills
  • Product Knowledge
  • Reasoning Skills

Preferred Skills and Competencies:

  • Experience with Continuous Miners and other Room and Pillar mining equipment.
  • Expertise in electrical control and power.
  • Knowledge of Part inventory and control practices. 

Computer Skills:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Access
  • DBS
  • Wynne
  • CRM/Sales Link
  • ET / SIS / SIS Web / STW   


  • Ability to learn job specific software and computer systems.

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.


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