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Product Support Representative (PSR) Direct Hire

Linder Industrial Machinery

Position Details & Responsibilities

Job Summary:
Secure and retain parts and service business for designated customer base.

Responsibilities:
• Develop business relationship with assigned customers
• Assist assigned customers in ordering parts and scheduling service
• Train customers to utilize E-Parts Central system for parts orders
• Generate parts and service estimates for customers
• Serve as liaison between Linder and customers for parts and service sales
• Maintain close working relationship with Parts and Service managers
• Communicate regularly with sales force
• Input detailed daily activities related to customer visits in CRM system
• Provide Komtrax training to customers
• Contact customers following completion of transactions to ensure customer satisfaction
• Complete machine inspections
• Other responsibilities as requested by manager

Qualifications

Education/Experience/Skill:
• Associate’s Degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Proficient computer skills
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder is a drug-free work place




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