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Service Manager (Heavy Equipment) Direct Hire

Hemphill Construction Company, Inc.

Hemphill Construction Company, Inc. Logo

Position Details & Responsibilities

This position is located in Florence, MS. Candidates within a 40-mile radius of Florence are preferred.

General Summary of the Position:

Responsible for day to day operations of the service/maintenance shop, welding shop and small tools shop for Hemphill, Suncoast, and MSI. Directs a crew of mechanics and welder(s). Manages skilled work in the repair and maintenance of all company-owned and/or rental equipment.

Essential Functions:

  • Plan, coordinate, dispatch and supervise maintenance activities of mechanics and welder(s).
  • Track and record daily hours of the crew. Reports sent weekly to Payroll.
  • Ensure maintenance and repairs are completed correctly, safely and in a timely fashion.
  • Interface with Equipment Manager to ensure all company, personnel and budget/expense policies and procedures are followed.
  • Perform DOT inspections on trucks / IFTA stickers.
  • Conduct weekly safety meetings.
  • Implement tags/renewals for licensing vehicles.
  • Interface with all project managers, superintendents and/or foremen as required in the establishment of projected maintenance and repair schedules.
  • Ensure that materials, manpower, tools, and equipment are available when needed.
  • Provide prioritized work activity instructions to all crew members and monitor their progress.
  • Assist with the implementation/interpretation of safety programs.
  • Input daily service log books, time sheets, and other job-related paperwork
  • Attend and/or facilitate equipment and safety meetings.
  • Must have prior approval from the Equipment Manager for additional personnel and/or personnel changes.
  • Communicate with vendors, rental companies, and outside maintenance companies. File necessary warranty claims, where applicable. Review CSA reports, oil sample reports, etc.
  • Coordinate the mobilization of equipment with Equipment Manager and/or Complex Manager.
  • Order and schedule filter, oil and other stock inventory for the mechanic shop and welding shop (including, but not limited to, the ice machine outside the shop).
  • Supervise installation and completion of work on time and budget. 
  • Maintain a clean shop/yard area: ensure all tools and equipment are picked up and secure job site each day in order to eliminate potential hazards.
  • Ensure that proper safety and incident reporting procedures are followed. Bring problems to the attention of the Equipment Manager and/or Safety Director.
  • From time to time, cook meals for field and/or office crews via the company provided BBQ trailer to promote company morale.
  • Manage, direct and supervise maintenance shop and small tools shop personnel.

Required Knowledge, Skill, and Abilities:

  • Knowledge and experience reading, understanding, and implementing maintenance schedules/schematics/parts books.
  • Basic mathematical / computer skills are required.
  • Excellent communication skills to lead mechanics/welder(s) in labor, equipment maintenance, and repairs.
  • Thorough knowledge of proper use of equipment, tools, materials, and supplies used in heavy construction work.
  • Thorough knowledge of applicable safety procedures.
  • Ability to work independently and make appropriate decisions.
  • Ability to effectively manage, direct and coach subordinate employees.
  • Ability to focus on providing quality customer service to internal and possibly external customers.
  • Ability to meet attendance schedule with dependability and consistency.


Required Education, Training and Experience:

  • Must have at least 10+ years of experience in the heavy construction equipment industry.
  • High school diploma or equivalent (GED) required; some college preferred.
  • Valid appropriate state driver’s license (general operator license) required; Class A or B CDL strongly preferred.
  • OSHA certifications are a plus (30hr training, trench shoring, confined space and first aid)
  • Any combination of education and experience that demonstrates the knowledge and ability to perform the work.

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