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Store Manager Direct Hire

Pro Rentals and Sales

Pro Rentals and Sales  Logo

Position Details & Responsibilities

With multiple locations in five states, RE Investment Company LLC (REIC) is an equipment rental business experiencing rapid growth making it one of the fastest growing small businesses in the U.S. REIC has an intentional focus on maintaining a local culture at each of our branches. REIC does business as Midway Rental in Montana, Pro Rental in Idaho, Oregon and Utah, and Hillside Rental in Colorado and Wyoming. REIC offers comprehensive benefit packages, tremendous opportunity for career growth, and work locations that provide an exceptional quality of life.

OVERVIEW OF POSITION:

The Store Manager is responsible for leading the operations of the store. This person will be responsible for staff development, meeting/exceeding business objectives, ensuring process compliance, and upholding standards of excellence in customer service.

DUTIES/STAFF DEVELOPMENT:

  • Works with the Corporate Service Manager and Chief Operating Officer to develop and schedule training for staff.
  • Monitors daily performance of staff to ensure all are efficiently managing time, following procedures, working with a sense of urgency, upholding standards of quality, and providing outstanding internal and external customer service.
  • Coaches, resolves conflicts, and disciplines as necessary.
  • Makes long term and short term plans for the branches. Plans, organizes, and monitors staff accordingly.
  • Works closely with Outside Sales Representatives to ensure that the stores are properly supporting the efforts of the sales team.
  • Champions safety and leads weekly safety meetings. Ensures staff members adhere to all safety precautions and policies.
  • Interviews and helps select new employees.

FISCAL RESPONSIBILITY:

  • Drives revenue and controls expenses. Meets or exceeds revenue and profit objectives as outlined in the annual budgets for each store.
  • Reviews internal control reports and works toward improving staff's performance and minimizing errors
  • Critically analyses financial statements, identifies weaknesses and opportunities, makes and executes action plans accordingly.
  • Implements strategies for future development and growth.
  • Oversees purchasing process for both locations. Ensures that team follows all policies related to purchasing and accounting.
  • Plays a key role in fleet management. Responsible for condition and utilization of company assets.
  • Along with the COO and CFO, develops annual budget

CUSTOMER SERVICE LEADERSHIP:

  • Promotes a culture of 'outstanding internal and external customer service.
  • Exhibits a sense of urgency in taking care of customers. Ensures that all staff members do the same.
  • Exercises creativity and good judgment to resolve problems.-Follows up with customers in a timely manner. Expects the same of all staff members.
  • Responsible for ensuring that counter phone logs are consistently completed.
  • Monitors mystery shopper results, coaches staff accordingly
  • Attends community events, trade association events, etc. related to our industry
  • Proposes marketing/advertising initiatives based upon targeted goals for growth of stores

Qualifications

  • Supports the vision, mission, and values of the company.
  • Performs other duties as assigned.
  • Must be able to lift 75 pounds.
  • Must have strong business management skills
  • Must have strong verbal and written communication skills.
  • Must be solutions-oriented and able to "think outside of the box"
  • Bachelor's degree required. Related sales, management, or rental industry experience could offset.



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