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Service Manager-Iowa H&A Recruiter

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Position Details & Responsibilities

Herk and Associates has a NEW Service Manager opportunity in Iowa.

This is a Great opportunity to join a very well established Multi-Store Dealership offering Several Brands of Top Brand Equipment.

We are looking for an Experience Service Manager from any Equipment background to be responsible for:

  • Develop and maintain effective service department processes to ensure internal and external customer satisfaction
  • Develop yearly goals for shop efficiency
  • Review all repair orders for accuracy and completeness concerning parts, materials, and labor. 
  • Inspect and approve the release of equipment for delivery to customer
  • Promote customer loyalty and goodwill while protecting dealership image
  • Work with marketing to promote service specials
  • Work with other department managers to schedule customer clinics, field days and other promotional events
  • Review time clock reports and make appropriate changes for service technicians and shop help
  • Maintain highest level of certification set forth by the manufacturer. Address inefficiencies in a timely manner
  • Make sure all technicians are properly certified by the appropriate manufacture
  • Conduct yearly inventory of all shop tools and equipment and maintain that all are in good working condition
  • Monitor and control costs of usable items in the service department
  • Ensure and promote that correct safety procedures are being followed

Qualifications


Thorough knowledge of service department principals

Positive Attitude

Desire to provide excellent customer service

Proficient in computer applications

Effective oral and written communication skills

Ability to work flexible hours; Weekends

For additional details about this opportunity please inquire with Joel Entrikin for a confidential discussion. 

EEO




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