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TECH SUPPORT – PRODUCT SUPPORT – PHONE SUPPORT Direct Hire

HydrauliCircuit Technology, LLC

Position Details & Responsibilities

POSITION :                              TECH SUPPORT – PRODUCT SUPPORT – PHONE SUPPORT

START DATE :                         Immediately

DEPARTMENT :                      Product Support

HYDRAULICIRCUIT TECHNOLOGY, INC. (HCT) is a dynamic, fast paced and growing manufacturer.

Our company specializes in developing field installation Auxiliary Hydraulic Kits for full-size Excavators and Backhoes. HCT is the largest privately owned manufacturer of hydraulic kits in North America.

Our customers are predominately Authorized Heavy Machinery Equipment Dealers. Strategic partners include (OEM) Machinery and Attachment Manufacturers.

HCT is seeking experienced individuals with technical background to join our Product Support department.

JOB DESCRIPTION :               

  • Answer tech support calls (phone support) to assist customers (dealers, OEMs and end users) when they are installing our kits. Address concerns, issues, design, fitment
  • Communicate and Co-ordinate with engineers to review/improve/adapt design based on valid/qualified feedback
  • Support sales department with applications and presales questions
  • Assist measurement team on new machines/designs
  • Assist with in-house installations and R&D
  • Review engineering drawings on mounts, brackets, supports with measurement guide.
  • Attend engineering – product support – install meetings to learn about new developments and provide input on customer feedback

Qualifications

QUALIFICATIONS :

  • Associates degree or 2 year degree or Trade school with Technical emphasis
  • Troubleshooting or repair experience a plus
  • Job experience a plus but not necessary – we are looking for motivated individuals



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