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Regional Technical / Service Manager-Western US H&A Recruiter

Contact H&A for Details

Position Details & Responsibilities

Herk and Associates has an exciting new opportunity for a Regional Technical /Service Manager to cover the Western USA for a leading OEM.

The Regional Technical and Service Manager has primary responsibility to deliver to the dealer network and end-users technical support as well as proper training relative to operation and maintenance of all our Clients Equipment.

Responsabilities will include:

  • Provide technical support to dealer network via email, telephone and in-person.
  • Conduct Dealer and end-user training classes – hands-on and classroom training in efficient and effective diagnosis of problems.
  • Interpret and disseminate Technical Bulletin campaigns as required to ensure completion and compliance of repairs.
  • Assist in continuing product development and performance improvements. Including special projects and one-off options.
  • Develop and keep current training manuals and presentations.
  • Assist parts personnel with parts application/technical issues.
  • Answer “Ask the Expert” web inquiries.

 

In this role you will also be responsible for Warranty Administration and Sales Support.

 

Qualifications

Must be willing to Travel as this position will require extensive Travel Throughout the Western States.

Desired Skills: 

  • Minimum of 4 years shop/ field service experience in maintenance and repair of equipment/automotive.
  • ASE Certifications desirable
  • Minimum of 2 years direct customer service/interaction experience
  • Microsoft Office experience
  • Warranty Administration Experience
  • Class B CDL Driver License
  • Should be comfortable with public speaking
  • Must be able to obtain a Passport and able to travel throughout Western North America with occasional International travel.

 

For additional details about this opportunity please inquire with Joel Entrikin for a confidential discussion. 

joel@herkandassociates.com

EEO




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