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SERVICE DEPT. - SHOP ASSISTANT/ADMINISTRATOR
Chadwick-BaRoss, Inc is currently seeking a Branch Service Shop Assistant/Administrator for our Chelmsford MA location. The Service Administrator will be responsible for working closely with management to motivate, develop and assist our service technicians as well as provide outstanding customer service and satisfaction while maximizing service efficiency and profitability through timely and accurate records related to Service Department functions.
Principal Duties and Responsibilities:
• Assist with daily operations of the branch location including development, evaluation and motivation of the Service Department technicians.
• Assist in maintaining work schedule to ensure customer needs can be met on a timely basis.
• Assist customers in the resolution of complaints regarding equipment service
• Open and view work orders daily.
• Maintain daily work schedule board
• Prepare work orders for close.
• Answer service calls.
• Responsible for daily work with AOD time and attendance system to insure all time and labor costs are applied accurately.
• Various other duties as required.
Knowledge, Skills and Abilities required:
Successful candidate will have similar experience and be a team player.
Proficient in Microsoft office, typing skills and able to perform various clerical duties
Prior Customer Service experience required
Prior experience in the heavy equipment repair field preferred.
Chadwick-BaRoss, Inc. offers a competitive salary, health, dental, life insurance, STD/LTD disability, AD&D, 401K, paid holidays and paid vacations benefits.
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