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Service Manager Direct Hire

The McLean Company

Position Details & Responsibilities

Service Manager Position – Hudson OH

The McLean Company is 70+ year old family owned business, we provide full parts and service for the asphalt and concrete road building industry in the Ohio region through our three locations in Hudson, Columbus and Cincinnati. We are looking for a Service Manager to join our team who shares our values of Teamwork, Heritage, Integrity, and Customer Service.


  • Responsible for customer satisfaction and overall profitability within the service department’s areas of responsibility.
  • Candidate communicates with customers and ethically resolves disputes keeping the customer and company’s interest in mind.
  • Responsible for timely paperwork flow keeping work in process as low as possible.
  • With assistance from the service department support staff, the Service Manager provides timely and accurate invoices to customers. He/she is also
  • Oversees the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety.
  • Recommends and oversees replacement and repair of internal physical assets.


  • High school diploma, college, and/or tech school helpful.
  • 3 or more years of experience with asphalt paving equipment parts and service in a customer contact position.
  • Proven track record in customer satisfaction
  • Strong leadership and coaching abilities
  • Positive attitude
  • Problem solving skills
  • Excellent verbal and written communications
  • Highly motivated
  • Ability to work well in a team environment
  • Basic computer skills required.

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