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Shop Service Coordinator Direct Hire

Power Equipment Company

Position Details & Responsibilities

Since 1936 Power Equipment Company (PECO) has been a distributor of heavy construction and aggregate equipment serving the construction, mining and aggregate industries in multiple locations. PECO is looking for an experienced Shop Service Coordinator for the Denver location. All locations provide equipment rentals and sales as well as complete parts and service support for all of our product lines. We pride ourselves in our commitment to our customers and are dedicated to supporting your equipment now and in the future in order to guarantee your success.
 Position Purpose:
The Shop Service Coordinator provides additional support to the Service management team in an effort to increase overall operating efficiency and accuracy of the service department. The ideal candidate will help direct needs during times of urgency or high level demand. Looking for a leader who has the ability to set and achieve higher expectations, encourages change, helps to drive shop service labor productivity, and demonstrates coaching and fairness.
 Essential Job Functions:
  • Provide team leadership, guidance and is a mentor to Shop Service Technicians
  • Ensure repair/maintenance repairs are completed on time to meet customer expectation and of the highest quality
  • Keeps abreast of all changes in various models of equipment sold and serviced by the distributors
  • Is skilled in the use of all types of diagnostic testing equipment to assist the technicians
  • Utilize strong organizational and customer service skills to order parts and provide quality service estimates
  • Responsible for ensuring the shop cleanliness is maintained at all times
  • Ensures that safety procedures are followed at all times and inspects shop area for unsafe working conditions
  • Actively supports safety policy, goals, and objectives plus uses sound environmental practices
  • Takes advantage of all opportunities to attend schools and training sessions in order to upgrade technical competence
  • Demonstrates an unwavering commitment to Customer Satisfaction
  • Display a professional attitude and respect working relationships amongst co-workers and customers at all times
  • Work with customers to resolve any complaints/issues
  • Works closely with all other departments to support delivery, pricing, returns, provide technical and repair support
  • Seek revenue opportunities in all aspects of the service department

Qualifications

Education and/or Experience:

  • High School diploma; Trade School (2 year degree) preferred
  • 5+ years’ technical experience with 2+ years’ supervisory experience
  • Experience as a Heavy Equipment Technician preferred
  • Volvo and other represented manufacturers equipment experience preferred
  • Proficient utilizing computers including Microsoft Products including Smartphone and/or iPad
  • Must have strong communication skills; both verbal and written
  • Must have valid Driver’s License, clean MVR, and clean background screen
  • Must be able to pass a post-offer drug screen
  • Power Equipment Company is an equal opportunity employer



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