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Service Manager-Syracuse New York area H&A Recruiter

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Position Details & Responsibilities

Herk and Associates has been retained by a leading Construction Equipment Dealership in the Syracuse area to help them identify a new Service Manager to be responsible for the administration, promotion and execution of the service capabilities of the company.

The Service Manager works closely with the Branch General Manager in the implementation of Service strategies, policies, procedures and best practices, with the goal of increasing customer satisfaction, market share and company performance.

Qualifications

Experience, Education, Skills and Knowledge

  • Several years of experience as foreman or supervisor leading and motivating small teams in heavy equipment, construction, etc.
  • Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic would be a plus.
  • Knowledge of company reporting, customer accounts and financial reporting methods and operations for the Service Department. 
  • Understands factors facing his/her departmental employees such as time, work conditions, physical demands, etc.
  • Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.
  • Excellent leadership, communication and customer service skills. 
  • Can equitably solve problems whether conceptual or concrete in nature.

For more information, please contact Joel Entrikin at Herk & Associates.

Phone: 480.348.0886 ext. 19
Email:  joel@herkandassociates.com

EEO




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