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Assistant Service Manager Direct Hire

Edward Ehrbar, Inc.

Position Details & Responsibilities

Purpose


Assist the Service Manager in the daily activities of a heavy construction equipment service dept. In the absence of the Service Manager, this position assumes the rights and responsibilities of same, within the structure of the team format. Actions include but are not limited to: customer service and communications, sales requests and communication, warranty processes, back up documents and tracking, K-Care scheduling and processing, OSS preventive maintenance scheduling, Komatsu field campaigns scheduling, tracking, and processing, opening and closing repair orders, creating repair estimates as requested by sales and customers, maintaining service parts shelves, maintaining service bulk products. There are multiple other tasks not listed here.

Qualifications

Key Responsibilities

  • CUSTOMER SERVICE AND COMMUNICATION:Obtain complete information from the customer to create repair orders in order to initiate the work order process and schedule repair.
  • TRACK AND SCHEDULE K-CARE SERVICES: Customer communications, scheduling, parts procurement, machine hours, and interval tracking, confirms interval completion, customer follow-up, submittal process to warranty administrator OSS
  • SCHEDULING (PREVENTIVE MAINTENANCE): Customer communication, scheduling, parts procurement and customer follow- up aer service is completed.
  • KOMATSU FIELD CAMPAIGN PROCESSING: Customer communication, scheduling of the FC, prepare documents, data for submission to the warranty administrator
  • CREATE REPAIR ESTIMATES: Work with shop foreman and manager to create accurate repair estimates based on customer/sales dept., request or based on Komatsu 50 point inspections
  • SALES REQUESTS AND COMMUNUCATION: Work with the sales dept. to digest their service requests by extracting usable information in order to imitate repair actions for Rentals, Sales, or Customer machines thru the sales dept.
  • OPENING AND CLOSING WARRANTY & REPAIR ORDERS: Assist with gathering information, opening repair orders, accumulate data, reviewing repair data, consolidate narrative, and review charges to be accurate and close repair orders
  • MAINTAIN SERVICE PARTS SHELF: Keep parts consolidated to specific work orders for technicians to easily access ordered parts for particular repair. Check for parts returns prior to job closing. Returning cores etc. where necessary.
  • MAINTAIN SERVICE BULK PRODUCTS: Inventory and ordering bulk oils, grease, antifreeze, and fuel as needed. Track inventory against what has been used on a monthly basis. 1. Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
  • High School Education required

College Education a plus

  • Excellent communication and customer relation skills.
  • Strong experience in the technical field of heavy construction equipment & the dealership environment as well as organizational skills.
  • Ability to work in a team environment.

Ability to put safety in the forefront of anything else

Ability to work in a busy atmosphere.

Industry Construction, Automotive, and Machinery

Experience:

Associate


Job function:

Customer Service,Information Technology




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