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Diamond Equipment, Inc, a Case Construction Equipment dealer located in La Vergne, TN, is looking to add a Service Writer. We are looking for an individual with experience managing customer work flow from the initial phone call, to opening the work order, to assigning to the technician, working up the repair estimate and getting authorization to repair, to completing the paperwork and calling the customer to pick up the machine. This person will also need to be capable of covering for the Service Manager when he has to be out of the shop for short periods or time off. Below are some of the responsibilities this person will fulfill.
*If you are interested in the position, please apply online as all job applicants will be processed through the corporate office.
- Advisor skills: Equipment Maintenance, Problem Solving, Reporting Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, Work Flow Management
- Computer skills: Keyboarding, Basic Word & Excel, ability to learn Point of Sale system
- Team player
- Ability to work required hours needed.
- Past experience as a Service Advisor in the Equipment or Automotive fields.
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