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Field Service Technician Direct Hire

Arnold Machinery Company

Arnold Machinery Company Logo

Position Details & Responsibilities

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves the customer satisfaction, maximizes customer retention, and increase profitability.

Responsibilities:

  • Provide service and customer support during field service visits
  • Tie workflow to schedule
  • Manage all onsite installation, repair, and maintenance, tests and tasks
  • Diagnose errors or technical problems, and determine proper repair solutions
  • Produce daily and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build Positive relationships with customers and Arnold personnel

Qualifications

  • Proven Field service experience
  • Ability to troubleshoot, test, repair, and service construction equipment
  • English Literacy
  • Ability to work flexible shifts and adapt to changing work schedules
  • Familiarity with service trucks. I.E. Cranes, compressor
  • CDL (Class B at least)

 

 




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