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SERVICE MECHANIC / FOREMAN Direct Hire

Chadwick-BaRoss, Inc.

Position Details & Responsibilities

SERVICE MECHANIC / FOREMAN

CHADWICK-BAROSS, INC., is seeking experienced Heavy Equipment Service Mechanic Foreman at our CHELMSFORD, MA location. The Service Mechanic Foreman will be responsible for working closely with management to provide outstanding customer service and satisfaction while maximizing service efficiency and profitability through timely and accurate records related to Service Department functions. 

 

Principal Duties and Responsibilities:

  • Customer Relationships
  • Greet & direct all customers, research & answer customer questions & concerns promptly
  • Develop strong relationships with the top 20% of customers
  • Work Order Administration
  • Opening, process & close work orders Warranty Administration
  • Provide warranty purchase quotes, document warranty coverage, and apply, track & maintain warranties
  • Monitor and resolve all warranty policy discrepancies Personnel/Administrative
  • Track and coordinate training needs
  • Maintain miscellaneous branch records such as safety, OSHA, DOT/CDL
  • Problem solve and troubleshoot mechanical issues

Qualifications

 

  • Successful candidate will have at least 2 years’ experience in a similar capacity or service management
  • 2 year technical degree or several years of relevant diesel equipment repair experience
  • Customer Service experience required
  • Strong communication skills and interpersonal skills
  • Computer proficiency required
  • Ability to perform a variety of clerical duties
  • Ability to multi-task

Chadwick-BaRoss, Inc. offers a competitive salary and benefits package to include Medical, Dental, Life Insurance, STD/LTD, AD&D, 401K, Paid Personal Time Off benefits, Education Reimbursement benefits as well as continual company provided training.  This position also offers a $1000 sign on bonus payable after 90 days of hire.




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