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Service Manager Direct Hire

Linder Industrial Machinery

Position Details & Responsibilities

Job Title:       Service Manager

Reports To:    General Service Manager

Job Summary:  Responsible for the efficient, profitable and safe operation of the service department.

Responsibilities:

  • Maintain staffing at proper levels in relationship to current market
  • Evaluate performance of service department against stated goals, budgets, customer reviews and competitors
  • Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers
  • Perform periodic written evaluations for service technicians and staff as required
  • Ensure that necessary shop tools and equipment are available and maintained in good working order
  • Meet and exceed company goals as related to growth, efficiency, and safety
  • Review salary and compensation plan for service personnel and make recommendations for changes as appropriate
  • Prepare call reports, estimates and budgets as required
  • Evaluate work in process for accuracy and efficiency
  • Audit compliance of all federal, state and local regulations pertaining to the service department
  • Schedule weekly customer visits jointly with CFAs, PSRs and/or equipment sales person
  • Maintain good working relationship with other departments
  • Maintain on-going self improvement via self study, company and factory provided programs
  • Perform other tasks as requested by management

Qualifications

Education/Experience/Skill:

  • High School diploma or GED and a minimum two years at Vocational or Technical School
  • Experience in industry; preferably in the service area
  • Proficient computer skills
  • Excellent interpersonal and communication skills
  • General knowledge of maintenance, repair, parts department functions, sales, and customer needs



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