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DISPATCHER Direct Hire

Kelly Generator & Equipment, Inc., and Kelly Generator & Equipment of PA & WV, Inc.

Position Details & Responsibilities

KELLY GENERATOR & EQUIPMENT, INC., and KELLY GENERATOR & EQUIPMENT OF PA & WV, INC., is a full service distributor of emergency standby and prime power located in one of the largest demand markets for power generation in the country.  We are located in the mid-Atlantic region servicing Delaware, Maryland, Washington DC, Northern Virginia, West Virginia, and Western Pennsylvania.   

 

We offer SALES, SERVICE, PARTS, RENTALS & TRAINING

WE PROVIDE RENTAL GENERATORS – 20kW UP TO 2 MEGS
(1.5 MEGS are available with the ability to provide 9.5 MEGS when paralleled)

Have an immediate opening for a DISPATCHER at our Owings, Maryland facility.  

Hours:  Monday – Friday, 8:00 a.m. – 4:30 p.m., or could be flexible

Responsibilities:

  • Responsible for scheduling assigned technicians on a daily basis
  • Utilizing MapQuest and GPS software 
  • Communicate with technicians to make sure they have all parts to complete assigned jobs
  • Schedule all emergency calls
  • Ensure timely completion and scheduling of maintenance contracts, quoted jobs and warranty repairs
  • Communicate with customers to schedule jobs
  • Ensure accurate information is updated in current software
  • Manage the scheduling of the “ On Call” list with Dispatchers and select personnel

Other responsibilities:

  •  Provide technician`s weekly work schedules
  •  Assist technicians throughout the day with any issues encountered
  •  Take customer calls, coordinate appointments including Planned Maintenance
  •  Review technician`s paperwork
  •  Assist in technician inventory
  •  Process Parts requests and information needed for a Planned Maintenance service
  •  Maintain accurate job notes in dispatch tickets
  • Organize, prioritize work assignments

 

Qualifications

AA, High School Diploma or GED.

Must have previous dispatching and customer service experience

Construction background a plus, military a plus

 

 




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