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Our client, an international Construction equipment manufacturer has retained our firm to identify a strong, experienced National Service Manager based at their Corporate headquarters in the Southeast.
Travel to dealer locations as necessary to support technical problems.
Train dealers as necessary on website, warranty claim submittal, and warranty policy.
Aid dealers with parts issues and proper stock levels to support their end users and the product.
Prepare written reports for submittal to the corporate office of contacts with dealers or end users.
Assist the sales department with our dealer’s needs.
Communicate proper procedures and company policy to dealers as needed.
Interact with the factory to solve or report technical problems with products.
Maintain technical information on products and provide dealers and service with information as requested.
Provide dealers with limit information for customer requested modifications of equipment after receiving approval from R&D/Engineering.
Work with Marketing and Sales department to develop and distribute Municipal Bid Specs and increase sales of units to Government agencies.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI policy.
Work with warranty department on technical related issues and job requirements for the repair of warrantable machines.
Works with parts department on any part improvement submissions to ensure related parts are available for delivery as needed.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel by recommending proper products to fit customer specific applications.
MUST HAVE A BACHELOR`S DEGREE.
Please contact Jessika Dunn at Herk & Associates for additional details. All conversations are treated confidentially. Thank you! Phone:
480.348.0886 ext 15
Email: JessikaD@herkandassociates.com EOE
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