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Position Details & Responsibilities

Herk & Associates has partnered with a leading equipment dealer in the Midwest to fill a key Regional Operations Manager role. The client is a top player in the industry, operating in multiple Midwest states and has seen significant growth in recent years (organic expansion & acquisitions). This role offers the chance to be part of a forward-thinking team in a growing company with a strong market presence.

Here's why this opportunity stands out:

- The company's leadership team has a clear vision for the dealership's future and is looking to shake up traditional practices.
- With a strong customer base and room for growth, the company operates in a promising market.
- The leadership culture values innovation and welcomes managers from diverse backgrounds, even outside the industry.
- The company is transitioning from a price-focused approach to building more strategic partnerships. The new operations leader will play a crucial role in leading this shift, closely partnering with counterparts on the sales side of the organization to deepen customer relationships.
- The product represented by the client holds a leading position in the market and is well-supported by the OEM.

Responsibilities:

• Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations.
• Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
• Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction.
• Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees.  Ensure staff levels are met and retained relative to the levels that ensure customer and company success.
• Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management.

Qualifications

Please contact Jessica Rowe at jrowe@herkandassociates.com to start a dialogue about this role.

All inquiries are treated confidentially.