Contact H&A for Details

Position Details & Responsibilities

Our client is a manufacturer and distributor of heavy equipment - they are seeking a Technical Communicator to join their team in Connecticut.

This role is essential in ensuring efficient inventory management, providing exceptional service advice, and supporting customers. If you are a technically skilled individual with a passion for customer service and inventory management, we encourage you to apply for this exciting opportunity!

For more information on this position, please contact Kingston Wynn at Herk & Associates:

KingstonW@herkandassociates.com 

Responsibilities Include:

• Inventory Management
  • Oversee ordering parts and maintaining accurate inventory levels.
  • Ensure timely availability of necessary parts to support service operations.
  • Monitor inventory to prevent shortages and excess stock.
• Service Advising
  • Act as a primary point of contact for customers regarding service inquiries.
  • Provide expert advice and recommendations to customers on equipment issues and maintenance.
• Technical Support
  • Diagnose technical issues with equipment and provide detailed troubleshooting.
  • Perform occasional service tasks and repairs as needed.

Qualifications

• Previous technical experience in the heavy equipment industry.
• Strong knowledge of mechanical and technical systems.
• Excellent problem-solving skills and attention to detail.
• Outstanding communication and interpersonal skills.
• Familiarity with diagnosing and repairing equipment issues.